Shipping

Shipping Policy

It is important to state that our processing times are different to the shipping times.  

All orders are processed in 2 to 5 working days once you receive a confirmation email. You will receive a second email once your order has shipped.

We are not responsible for delays caused by customs or COVID-19.

National and Local Shipping Costs.

The shipping costs will be calculated at check-out.

 MEXICO CITY

Shipping Options

Estimated time of Arrival

Price

Standard

2 to 5 working days

$100 mxn

Express 

1 to 2 working day

$150 mxn

NATIONAL SHIPPING

Shipping Options

Estimated Time of Arrival

Price

Standard

3 to 7 working days

$150 mxn

Express 

2 to 3 working days

$200 mxn

 

Pick up at Store

If you want to avoid shipping costs you can pick up your order for free at the store. Please contact us via email: info@nalumexico.com. At check out you must choose the "pick up at store" option, your order will be ready in 2 to 3 working days. We will send you an email with pick up instructions once the order is ready. 

 

Changes or Returns

To request a change or return contact us via email : info@nalumexico.com

We accept returns the first 10 days after you received your order if the product is still in perfect conditions and without use, with the tags still on. We will make a refund discounting the shipping cost.  

If you receive a damaged product send us an email as soon as possible to info@nalumexico.with a picture of the damaged product and we will do everything we can to resolve the problem.